How to Reduce Guest Questions by 80%

Constantly answering guest questions can be exhausting and time-consuming. The good news is that most guest questions are predictable and preventable. Here's how to reduce them by 80% or more.

The Most Common Guest Questions

Before we solve the problem, let's identify what guests typically ask about:

• WiFi password and network name
• Check-in and check-out procedures
• Parking instructions
• Thermostat and appliance operation
• Local recommendations
• House rules and policies
• Emergency contacts

Strategy 1: Create a Comprehensive Welcome Guide

Instead of waiting for questions, proactively provide information. Create a digital welcome guide that covers all the basics. This should be easily accessible on guests' phones and include:

• Property-specific information (WiFi, parking, etc.)
• Step-by-step check-in/check-out procedures
• Appliance instructions with photos
• Local recommendations and emergency contacts

Strategy 2: Use Visual Instructions

A picture is worth a thousand words. Instead of explaining how to use the coffee maker, include a photo with simple labels. This is especially helpful for:

• Thermostat settings
• TV and entertainment system
• Kitchen appliances
• Parking locations

Strategy 3: Anticipate and Address Concerns

Think about your property from a guest's perspective. What might confuse them? Address these potential issues before they become questions:

• Label light switches in confusing areas
• Provide clear instructions for unique features
• Explain any quirks your property might have

Strategy 4: Implement Progressive Information Sharing

Don't overwhelm guests with all information at once. Share information when it's most relevant:

• Booking confirmation: Basic property info and policies
• Pre-arrival (24-48 hours): Check-in instructions and welcome guide
• Day of arrival: Final reminders and immediate needs
• During stay: Check-out instructions and local tips

Measuring Success

Track the number of questions you receive per booking. Most hosts see a dramatic reduction after implementing these strategies. The time you save can be reinvested in improving your property or growing your business.

Remember, the goal isn't to avoid all guest communication – it's to eliminate repetitive, predictable questions so you can focus on providing exceptional service when it really matters.